Oak View Group

Kiosk Food Staff - Co-op Live

Job Locations UK-Manchester
# of Openings
Location : City
Location : Name
Co-op Live, Eastlands Arena

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to positively disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritises the way we do business focusing on making long-term investments in our people and our planet.

OVG have completed seven arenas, with many more in development, including Co-op Live, with more to be announced in the future.

Co-op Live is in a joint venture partnership with City Football Group and we are proud to work with Co-op as our Naming Rights Partner.


For more information - Oak View Group

About the Venue

Co-op Live will offer a food and beverage hospitality service that will put us head and shoulders above the crowd, as we welcome over 23,500 fans and amazing artists to taste the delicious food and drinks unique to the space in Manchester.


With 32 amazing bars and restaurants and 12 premium lounges and clubs – we’re going to be delivering an exceptional hospitality service for the people of Manchester and beyond. On the menu will be great food, seasoned with world class service and all with a planet friendly vibe in the heart of our vibrant community.


For more information - Co-op Live

Role Purpose

As we gear up to opening our doors, we’re excited to announce we are looking for talented Kiosk Food staff members to follow direction from the Retail Catering Supervisors to deliver the best catering experience to all our fans within general admission areas. You will be a part of a talented and engaged team of colleagues who instinctively strive to exceed expectations, supporting us in creating the best live music experience in the UK.


  • Provide a welcoming atmosphere to all guests.
  • Ensure an exceptional standard of service to all customers at a fast efficient pace.
  • Preparing the Kiosk areas for service.
  • Assist in always keeping the catering units clean and tidy.
  • Preparing and cooking food products in the kiosk kitchen areas ready for service.
  • Serving food and drinks to customers over a counter where applicable.
  • Stock control and rotation throughout service.
  • Deal with colleague and customer requests and queries.
  • Comply and complete any company paperwork as and when requested.
  • Learn the menu offered to be able to provide full product knowledge to spectators and team members.
  • Restocking all the fridges and cleaning down the kiosk/kitchen food areas at the end of the shift.
  • Follow all food safety regulations when serving and handling food products.
  • Attend mandatory and other training as required.
  • Comply with all company policies and procedures.
  • Knowledge of and understanding of safety standards and ensure implementation.
  • Deliver on environmentally friendly processes and procedures, energy use and waste management and ensure full implementation across your area.
  • Deliver experiences which blow our competition out of the water and last long in the memory of our fans.

This is a casual role offering flexible shifts available around your other commitments - involves shifts at evenings and weekends


Pay Rate: Real Living Wage - Minimum £11.00 per hour + holiday pay on top


Start Date: March or April 2024 - when we open our doors to Co-op Live!

Knowledge, Skills and Experience


  • Ability to communicate with employees, co-workers, volunteers, management staff and fans in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
  • Ability to make sound operational decisions for a Kiosk area quickly and under pressure.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Problem-solving abilities.
  • Passion and skills for retail catering, food preparation and for delivering great service.
  • Possess thorough working knowledge of all applicable sanitation requirements, alcohol service policies, safety standards, etc. pertaining to OVG Hospitality and premium services operations.
  • COSHH awareness training.
  • Food Safety and Food Allergens knowledge.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
  • Ability to work independently when required using own initiative.
  • Well presented, friendly, approachable and with an eye for detail. 
  • As passionate about great service as we are.
  • Have a high level of confidence and dedication.
  • Perform well within a team, building and maintaining good relationships.
  • Ability to adapt to different working environments.
  • Ability to deal with customer requests and queries efficiently.
  • Ability to multitask and prioritise during busy periods.
  • Willing to take on other jobs to balance the team work load.
  • Active listening skills to ensure orders are taken correctly and to follow direction.


  • Food concession or retail catering experience of a food catering/concession area in a stadium, events arena, festival environment or equivalent fast-paced hospitality setting or volume-led environment.
  • Food preparation and basic cooking experience, full training will be provided.
  • Knowledge of Manchester’s culture, people and F&B high end hospitality scene preferred.

Due to licensing laws all applicants must be 18 or over.

Our Inclusion Commitments

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!


We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.


We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.


If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need.

We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.

Employee Screening and Eligibility to Work

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements. 


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