Co-op Live is a 23,500 capacity premier venue located on the Etihad Campus in the heart of Manchester featuring over 120 nights a year of unique entertainment. Co-op Live emerges as the newest and largest arena in the UK, a testament to the unrivalled partnership between Oak View Group (OVG), City Football Group (CFG), Harry Styles, and Co-op.

Distinguished as a world-class, planet-friendly venue deeply rooted in the local community, Co-op Live is poised to become one of the world’s most sustainable and socially responsible venues delivering on Co-op’s vision of a fairer world within the entertainment industry.

With an impressive array of 32 food and drink concessions, including bars, premium restaurants, lounges, and club spaces, Co-op Live sets the standard for live entertainment in the music industry today. Venue excellence extends to the innovative ‘Smart Bowl’ design with cutting edge technology and state-of-the-art acoustics, crafted to offer an intimate and immersive sensory experience for all patrons.

Co-op Live is looking for a Venue Security Manager to create an industry-leading music and entertainment experience for our fans, artists and the communities of Manchester.

At Co-op Live, safety and security are our top priority, and the venue will be one of the safest venues in the world. We will lead the way as we aim to meet or exceed security legislation and standards to ensure all fans and artists are safe and secure.

Our security team work with colleagues to deliver a safe and memorable experience for all fans, visitors, and staff at the venue.

• Contribute to the ultimate fan experience, leading from the team of event security officers to provide exemplary service standards, and drive continuous improvement through regular reviews and management of risk
• Conduct event security risk assessments which will inform the Event Management Plan and the emergency services’ own risk assessments of each event
• Work with the Venue Management Team to ensure that each event is appropriately resourced with security resources and assets, including specialist security assets
• Ensure that all security-related Pre-Event Checks and Security deployments are effectively managed
• Undertake the venue security manager role during events, and respond to incidents across the venue as part of the venue Incident Response Team
• Develop security deployment plans in line with the risk assessment
• Manage the performance, conduct and attendance of contracted security officers, supervisors and managers working at Co-op Live.
• Support the creation of a safety-first culture whilst embedding a security risk consciousness into the Co-op Live culture
• Ensure compliance by contracted providers regarding licencing requirements and training levels, including appropriate accreditation
• To attend and participate in post event debriefs, taking ownership of recommendations and any required action relating to event security
• Review, develop and maintain security Standard Operating Procedures and initiatives
• Oversee the use of the building security systems on event days
• Build strong, positive, and engaging working practices with the Co-op Live 24/7 Building Security Team, Fan Services and also the Security Contractor Management Team
• Support the Head of Security to deliver the overall security program for Co-op Live which will ensure the physical safety of colleagues and fans, and deliver the right levels of security, safety, privacy and recovery of company assets, including investigations, loss prevention, physical arena security management, commercial tenants, and patrons
• Ensure that the security team support the safe management of the venue and in the event of an emergency, work as directed by the Venue Safety Officer/incident management team, in line with emergency Standard Operating Procedures

What Co-op Live will give to you

Alongside the benefit of working with an awesome team of talented people, we want to help you get the best out of your work and have a work life balance.

• Provide you with development opportunities
• Key objectives for you to succeed in your role
• Your general wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments
• This is an office based role, it’s really important we work together to mobilise the biggest music and live entertainment arena in the UK

Salary: £45,000 - £50,000

• 25 days holiday plus bank holidays
• Employer pension scheme
• Private Health Care scheme – Vitality
• Life Assurance 4 x basic salary
• Eyecare vouchers
• WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service
• Company sick pay scheme
• Event tickets
• Office breakfast items and refreshments
• Enhanced family friendly benefits
• Team social events

Essential:

• Experience of managing a security operation in a large venue
• Experience of managing contracts for specialist service providers
• A great leader who can influence and inspire others
• A brilliant people manager who puts people first
• A positive can-do approach to safety and security
• Excellent communication skills
• Results focused, driving exceptional results through your team and others
• An ability to lead from the front, with experience of decision making and taking control of situations when required
• A passion to deliver the best fan experience at our incredible new venue
• An infectious can-do approach and flexibility
• Thrive when it’s buzzing and show resilience in getting things done
• The ability to work well under pressure and as a member of a team
• Experience of partnership working to deliver shared goals

Desirable:

• NVQ Level 4 or Level 3 in Spectator Safety
• Current holder of the SIA Door Supervisor licenses
• Current Health and Safety qualification such as IOSH
• Conflict Management and resolution training
• Customer Service training – we will provide a full induction for all new team members joining Co-op Live
• Manual handling training
• First Aid training

Closing date for applications: 25 November 2024

Interviews will be held during December 2024

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.