Almost a year since opening our doors to up to 23,500 fans per show, Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world’s greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK’s largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet. Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and rest of world, a jewel in the crown of a globally renowned portfolio.

Here at Co-op Live, we are looking for an experienced Premium Service Manager to lead the management of premium ticket inventory and ensure exceptional client experiences. This role plays a key part in maximising revenue opportunities, managing high-value stakeholder relationships and overseeing the seamless execution across all premium events.

Ticket Inventory & Sales Management

• Manage and monitor premium ticket inventory to maximise sell-through and occupancy.
• Manage internal allocations and releases in alignment with business needs and event timelines.
• Analyse sales data and performance metrics to provide actionable insights and strategic recommendations.
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Stakeholder Relationship Management

• Serve as the primary liaison with key internal and external ticketing stakeholders.
• Build and maintain positive, productive relationships with key stakeholders to ensure smooth ticket distribution and sales.

CRM & Communications

• Ensure timely ticketing communications and event updates to premium clients.
• Collaborate with marketing and sales team to deliver targeted marketing campaigns aimed at maximising premium ticket sales.

Event Day Operations

• Facilitate event day delivery and act as a point of contact for premium guests and stakeholders.
• Ensure the highest standards of service delivery are maintained and are consistent with client expectations.

What Co-op Live will give to you

Alongside the benefit of working with an awesome team of talented people, we want to help you get the best out of your work and have a work life balance.

• Provide you with development opportunities and regular one to ones
• Key objectives for you to succeed in your role
• Your general wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments
• This is an office base role, it’s really important we work together to mobilise the biggest music and live entertainment arena in the UK.

Salary: £40,000 - £45,000 dependent on experience

• 25 days holiday plus bank holidays
• Employer pension scheme
• Private Health Care scheme – Vitality
• Life Assurance 4 x basic salary
• Eyecare vouchers
• WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service
• Company sick pay scheme
• Enhanced family friendly benefits
• Office refreshments and breakfast items
• Team social events

As a Premium Service Manager joining Co-op Live, we would really like to hear from you, should you have the following experience –

• Strong understanding of ticket inventory management and sales processes.
• Familiarity with ticketing platforms - Ticketmaster Archtics preferred.
• Excellent interpersonal skills and ability to successfully manage internal and external relationships.
• Experience with CRM systems - Microsoft Dynamics 365 preferred.
• Outstanding attention to detail and organisational skills.
• Willingness to work event days, including evenings and weekends, as required.
• Strong written and verbal communication skills.
• Experience within the live entertainment, sports or hospitality industry.
• A client-first mindset with a commitment to delivering premium service experiences.

Please note, the successful applicant will be required to work some evenings and weekends to support our clients therefore a level of flexibility will be required with this role.

Our Inclusion Commitments

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK! 

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved. 

If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role. 

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.