Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world’s greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK’s largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet. Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and rest of world, a jewel in the crown of a globally renowned portfolio.

At Co-op Live, we’re redefining what a world-class live entertainment venue looks and feels like and our premium offering is at the heart of that ambition.

We’re looking for an exceptional Director of Premium to lead our premium proposition during an exciting period of growth and transformation. This is a high-impact leadership role where you’ll shape strategy, drive revenue, and deliver unforgettable experiences for our most valued customers.

If you’re commercially driven, people-focused, and passionate about premium experiences - this is your moment.

Please note this is a maternity cover for 12 Months.

You’ll take full ownership of our premium business, leading a high-performing, multi-functional team to drive revenue, retention, and exceptional customer experiences across every touchpoint.

From shaping strategy and unlocking new commercial opportunities to optimising sales performance, pricing, and lead generation, you’ll play a pivotal role in delivering ambitious growth. You’ll champion a best-in-class premium experience, using insight and innovation to continually evolve our offering, while collaborating cross-functionally to align strategy, influence stakeholders, and ensure seamless delivery across the entire premium journey. 

What Co-op Live will give to you

Alongside the benefit of working with an awesome team of talented people, we want to help you get the best out of your work and have a work life balance.

• Provide you with development opportunities and regular one to ones
• Key objectives for you to succeed in your role
• Your general wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments
• This is an office base role, it’s really important we work together to mobilise the biggest music and live entertainment arena in the UK

Salary: £Competitive dependent on experience + Benefits

• 25 days holiday plus bank holidays
• Employer pension scheme
• Private Health Care scheme – Vitality
• Life Assurance
• Eyecare vouchers
• WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service
• Company sick pay scheme
• Enhanced family friendly benefits
• Office fruit & snacks
• Team social events

As a Premium Director, you’ll be a strategic commercial leader with a passion for premium experiences and a track record of delivering results.

You will also have the following - 

• Proven experience in a senior commercial, revenue, or premium-focused role
• Strong track record of delivering revenue growth and retention
• Inspirational leader with the ability to develop and motivate high-performing teams
• Commercially astute with a sharp eye for opportunity
• Data-driven and analytical in your approach
• Confident stakeholder manager with strong influencing skills
• Customer-obsessed, with a passion for delivering exceptional experiences

Experience within live events, hospitality, or a customer-centric environment is highly desirable.

Our Inclusion Commitments

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK! 

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved. 

If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role. 

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.