We're looking for a Cash Application Specialist to join our finance team, keeping customer receipts accurate, up to date, and properly allocated. You'll play a key role in cash allocation, bank reconciliation, and reducing unapplied cash — helping the wider team make confident, well-informed collection decisions.

About the role

You'll post and allocate customer receipts daily, help reconcile bank and ledger balances, and keep unallocated cash to a minimum. It's a hands-on role for someone who's organised, numerate, and comfortable investigating discrepancies until they're resolved.

What you'll do

Cash application

• Post customer bank receipts and retail cash/card receipts in NetSuite daily
• Allocate receipts accurately against customer accounts and open invoices
• Investigate partial payments, overpayments, duplicates and unidentified receipts
• Chase remittance advice from customers, working closely with Credit Control and Billing
• Keep unapplied cash and customer credits under regular review, prioritising the oldest and highest-value items
• Keep clear records of open issues and flag anything material to the Cash Application Manager

Reconciliations and month-end

• Reconcile daily retail/sales receipts against bank and ledger records
• Prepare monthly bank-to-ledger reconciliations with supporting evidence
• Investigate and clear reconciling items within agreed deadlines
• Maintain a live schedule of outstanding items (value, age, reason, owner, action)
• Support month-end close and escalate unresolved issues ahead of reporting deadlines

Process improvement

• Spot recurring causes of unallocated cash or reconciliation breaks
• Suggest practical fixes to process and controls
• Help test and roll out automation or system improvements
• Keep SOPs and process documentation up to date

Controls

• Keep audit-ready records of postings, allocations and reconciliations
• Follow company accounting policies and approval controls
• Support audit queries as needed

What you'll bring

Essential

• 1–2 years' experience in cash application, cash allocation, accounts receivable or similar transactional finance role
• Hands-on experience allocating customer payments and chasing down unapplied cash
• Experience preparing or supporting bank and ledger reconciliations
• Solid grasp of bookkeeping, customer ledgers and double-entry accounting
• Good Excel skills — filters, lookups, pivot tables
• Strong accuracy, organisation and written communication
• Comfortable working to daily and month-end deadlines

Nice to have

• NetSuite experience
• Microsoft Dynamics NAV experience, especially researching legacy transactions
• Background in a high-volume, multi-entity, retail or hospitality environment
• Experience reconciling card or payment-provider settlements (Stripe, Worldpay, Amex)

How success is measured

• Receipts posted within agreed daily SLA
• Cash-allocation accuracy and low rework
• Value and age of unapplied/unidentified cash
• Reconciliations completed to month-end deadline
• Number and age of open reconciling items
• Speed and quality of query resolution

Please note, the role is hybrid - 3 days per week at our Central London offices and 2 from home. 

Salary range 30-34,000 depending on experience.

Excellent benefits including private healthcare, corporate gym discount, food and beverage discount, regular pay reviews, ongoing training and development and more!

As part of the recruitment process, you will be asked to provide evidence of your right to work in the UK.