Credit Control Assistant
We're hiring a Credit Control Assistant to manage a portfolio of customer accounts and keep overdue debt under control. This is a relationship-led role — you'll be on the phone and in customers' inboxes daily, chasing payment, resolving disputes, and building the kind of rapport that gets invoices paid on time.
About the role
You'll own an assigned ledger of customer accounts, working closely with your Credit Control Manager to bring down aged debt. Success here comes from good judgement, confident communication, and staying on top of every promise to pay.
What you'll do
Portfolio management and collections
- Manage your portfolio under the guidance of the Credit Control Manager
- Review the aged debt report regularly and prioritise by value, age and risk
- Chase overdue and upcoming payments proactively by phone and email
- Send statements and reminders in line with the collection process
- Secure and log payment dates, remittance details and firm commitments to pay
- Check account history and correspondence before each contact so you're always across the detail
- Keep customer relationships professional while being clear and firm about payment terms
Disputes and queries
- Get to the root of non-payment or part-payment and investigate billing or account issues
- Work with Billing and Cash Application to clear blockers and resolve disputes
- Track disputed invoices — value, reason, owner, action and expected resolution date
- Own disputes through to resolution, not just handover
- Escalate broken promises, repeat non-responders, high-risk balances and stalled disputes to the Credit Control Manager
- Route payment plans, legal action, write-offs, credit notes or term changes for sign-off
Records and reporting
- Log all contact, commitments and agreed actions in NetSuite promptly
- Keep account notes clear: outcome, next step, owner, follow-up date
- Maintain audit-ready accounts receivable records
- Contribute to weekly and monthly aged-debt reporting
- Flag significant balances, movements, disputes and collection risks
- Track cash collected, debt movement, promises to pay and dispute progress
Process and controls
- Follow agreed collection procedures and escalation routes
- Spot patterns behind late payment and suggest practical fixes
- Support rollout of automated reminders, workflows and reporting tools
- Help keep SOPs and process documentation current
- Follow company credit policy, approvals and confidentiality requirements
- Support audit requests as needed
What you'll bring
Essential
- 1–2 years' experience in credit control, accounts receivable, collections or similar
- Track record of chasing overdue invoices and resolving payment queries directly with customers
- Comfortable interpreting aged-debt reports and prioritising your own workload
- Confident, clear communicator — written and by phone
- Strong numerical accuracy and attention to detail
- Able to juggle competing priorities and hit reporting/collection deadlines
- Working knowledge of Excel (filters, lookups, pivot tables)
Nice to have
- NetSuite experience
- Microsoft Dynamics NAV experience for legacy transaction research
- Experience with high-volume or multi-entity ledgers
- Basic bookkeeping/AR knowledge
How success is measured
- Cash collected against target
- Reduction and control of overdue debt in your portfolio
- Coverage of accounts through the collection cycle
- Quality and accuracy of NetSuite notes
- Promises to pay secured, followed up and kept
- Age and value of open disputes
- Speed and quality of escalation
- Reporting accuracy and timeliness
- Adherence to collection procedures and controls
Please note, this role is hybrid, 3 days per week in our Central London office and 2 from home.
Salary range 30-34,000 depending on experience.
Excellent benefits including private healthcare, corporate gym discount, food and beverage discount, regular pay reviews, ongoing training and development and more!