The Access Supervisor plays a key role in delivering an exceptional and inclusive experience for all fans attending Co-op Live.

As the venue's event-day accessibility lead, you will work throughout the venue to ensure fans with accessible requirements receive the support, information and adjustments they need to enjoy their visit. Acting as a visible and approachable presence, you will take ownership of accessibility enquiries, service recovery and operational challenges, working collaboratively with venue teams to remove barriers and deliver positive outcomes for fans.

This is an event-based role, with shifts taking place during evenings, weekends and event days.

Event Delivery
• Act as the designated Access Supervisor on event days, leading the delivery of accessibility support across the venue
• Support fans with accessible requirements and ensure appropriate provisions are delivered throughout their visit
• Serve as the escalation point for accessibility-related enquiries, concerns and incidents from stewards, supervisors and operational teams
• Make informed decisions regarding reasonable adjustments whilst balancing safety, operational and customer service considerations
• Work closely with Fan Services, Security, Ticketing, Food & Beverage and other operational teams to deliver an inclusive fan experience
• Support accessible relocations and work with Ticketing teams to identify suitable solutions where required
• Maintain oversight of accessibility provision across the venue and identify opportunities to improve the fan experience

Resources & Compliance
• Oversee accessibility resources including venue wheelchairs, hearing assistance equipment and sensory resources
• Monitor stock levels of accessibility provisions and escalate replenishment requirements as appropriate
• Ensure accessibility services are delivered in line with venue procedures, policies and recognised best practice
• Identify and report accessibility-related defects, barriers or areas for improvement in a timely manner
• Support the venue's ongoing commitment to delivering accessible and inclusive experiences for all fans

Continuous Improvement
• Gather and review accessibility information ahead of events to ensure appropriate provisions are in place
• Complete post-event accessibility reports, highlighting successes, concerns and opportunities for improvement
• Support the review of fan feedback and accessibility insights to identify trends and drive continuous improvement
• Contribute to accessibility awareness and training initiatives across event-day teams

Essential
• Strong understanding of accessibility, inclusion and customer care
• Experience delivering excellent customer service within events, hospitality, entertainment, visitor attractions or similar environments
• Excellent communication and interpersonal skills
• Ability to remain calm and make decisions in fast-paced operational environments
• Experience handling customer complaints and service recovery
• Strong problem-solving and conflict-resolution skills
• Ability to collaborate effectively with multiple operational teams
• Passion for creating inclusive and accessible experiences
• Flexible approach to working evenings, weekends and event schedules

Desirable
• Experience supporting fans with accessibility requirements
• Experience within live entertainment, sport, hospitality or visitor venues
• Knowledge of accessible event delivery and inclusive customer service
• ACT Awareness and SCaN training
• Experience working with ticketing systems and venue relocation processes
• Basic BSL knowledge
• Level 2 or 3 Spectator safety or security supervision experience

We recognize the importance of safeguarding, you will be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.